All I get is blank pages when I try to access some of the sections of the site. What's up?

Sometimes the cache on a web browser gets screwed up and you may only get blank or broken pages when trying to access some sections of the site. This site also requires cookies to be enabled on your browser.

To solve this problem, simply clear the cache (disk and memory) on your browser, and make sure you have cookies enabled. For instructions on how to do this, please view your browsers online help.

How is my personal information used?

Your personal information is always kept private and confidential. It is only collected during the registration process for two purposes: (1) To process your payment, and (2) for verification of identity and age. For more information please read SpunkHound's Privacy Policy.

I have a new email address. How do I update my profile on the site?

After you log on, click on the "my account" button and then click on "change account settings". From there you can change your password, email address and other account information.

How do I change my password?

After you log on, click on the "my account" button and then click on "change account settings". From there you can change your password, email address and other account information.

I forgot my password; What do I do?

Use the automated password retrieval utility to recover your password. To use this utility you must know the email address you used during registration. The password will only be sent to the email address associated with the member account.

If you do not remember the email you entered during registration, or that email address is no longer valid, you must request your password by sending us an email with your name, address, email, and username and approximate date of registration. We will verify the information and send the password to the email recorded in the member account or your new email address, once confirmed.

I'd like to model, what do I do?

We produce films that feature Bears, Big Guys, Older Men and their admirers. We are looking for models of all sizes, ages, races, sexes, and orientations.

We produce a new film about every 2 to 3 months. Typically, we fly our models to a shoot location over a weekend. Sometimes we fly to where the models are located. All transportation and accommodations are provided. Models are paid per complete shooting session. The rate depends on time and difficulty of the shoot. There is no casting couch and no pressure. The amount of acting is kept small, and believable.

There are a minimal number of people around during the shoot - the models, cameraman and maybe one other person to help out.

In order to fine tune our decision-making process, you can help us by letting us know: Your contact information, What your availability is? Send any pictures of yourself you may have, What kind of guys you are attracted to? The type of sex you are willing to have?

We also buy your home movies!

We are creating a new collection of amateur footage. This series consists of homemade videotapes featuring horny exhibitionists just like yourself.

Typically, we pay between $300 to $1,000 based upon actual number of minutes used, and overall quality assessed.

Please visit the site's Modeling section for more information.

How do I submit pictures or video clips to the galleries?

From the Galleries section, click on the "Photo Upload" link or button and follow the instructions. You will need a browser that supports file uploads (e.g., Netscape 3, Internet Explorer 4, or better).

Please note that we only accept pictures in JPG format. If you have a picture on a different format (e.g., BMP) you must convert it first to JPG using any graphics editing program. We can only accept video clips in the following formats: Windows Media, Real Media, QuickTime, and MPEG. Video clips must not exceed 5MB in size.

Note: Before submitting any pictures or video clips, please read our Gallery Disclaimer.

I found pictures of me in the galleries and I want those removed.

No problem. Just email us a list of picture IDs at webmaster@spunkhound.com and we will gladly remove them. The IDs can be found below the thumbnail picture, or when viewing the photo in full size, in the address bar your web browser.

Also, please take some time to read our Gallery Disclaimer to understand where SpunkHound sources pictures and how they get posted by our members.

How do I contact or find more information about someone I like from the galleries or in a video?

If you would like to contact someone in the Model or Members gallery, simply click on that person's profile and email him. At times you will find a model or member that does not list a way of contacting him. This is because he either does not desire contact at the present time, or we have no current contact information available.

Please do not email us about how to get in touch with someone in the "general" galleries. We do not have contact information for any pictures posted in those galleries.

Why can't I download (save) pictures from the model, member galleries, personals or contest?

We have had problems with visitors downloading pictures of SpunkHound members and posting them on other sites or newsgroups without the permission of the members in the picture or us.

Since we respect and value the privacy of our models and members (most of whom post their pictures on our site to be shown only to other SpunkHound members), we have decided to implement this security on both the Model, Members, Personals and the Contest galleries.

I uploaded photos for the general galleries, but they were not posted. Why?

There are several reasons why photo uploads may not be "approved" for posting on the site. Some of these include:

• Already posted in the galleries (i.e., duplicate)
• Non-amateur; Copyrighted material (e.g., magazine or media scan)
• Posted to the wrong category
• Poor quality
• Photo contains watermark of another website, magazine, or personal copyright.

How can I increase my chances of getting responses to my personal ad?

• Create a headline that's catchy, enticing and reflects your personality.
• Be honest.
• Indicate size and age range you're looking for.
• Describe your winning personality and characteristics in a positive, interesting way.
• Always include at least one picture.
• Check your spelling and grammar.

I want to remove my personal, but I'm no longer a member. What should I do?

Send us an email at support@spunkhound.com to remove your personal ad.

I would like to do some advertising, exchange banners, or place a link with SpunkHound. Where can I get some information?

Please contact the webmaster via email at webmaster@spunkhound.com.

I am an officer of a local club for either bears, big guys or older men. We would like to list our events on SpunkHound.

We welcome and encourage clubs to post their events on SpunkHound. Please contact the webmaster via email at webmaster@spunkhound.com.

I own or know of a venue for bears, big guys or older men. I would like to list this venue on SpunkHound.

We welcome new venues to post their information on SpunkHound. Please contact the webmaster via email at webmaster@spunkhound.com.

Payment and Billing

Types of payment - We accept Visa, and MasterCard. Mail-in orders can be sent with a credit card, personal check or money order in US$ funds drawn on US Banks.

Credit card billing - Billing on your credit card statement will say "AfterImage Studios, Inc." for your purchase, and not "Spunkhound or Spunkhound.com"

State sales tax - Any order shipping to the state of California (U.S.A.) will be charged the state sales tax.

Shipping

Shipping charges - All orders are shipped free of charge, including international orders (outside of the United States).

Delivery times - All orders could be subject to a delivery period of 1 to 6 weeks, depending on inventory.

Backorders - If the merchandise you select is out of stock, the remainder of your order will be shipped, as soon as we receive the backordered item(s) from the manufacturer. Backordered products could take up to 6 weeks for delivery.

Shipping and packaging labels - The return address and packing slips for all shipments say "DogHouse Entertainment L.L.C." and do not say "Spunkhound or Spunkhound.com" anywhere.

Shipping method - All items are shipped through United States Postal Service (USPS).

Domestic orders - Domestic orders are shipped US Priority Mail. The US Priority boxes are red, white and blue, and are labeled Priority Mail.

International orders - International orders are shipped via Global Priority Mail. Global Priority Mail envelopes that weigh less than one pound are not normally subject to customs inspection. International credit card orders must be delivered to the credit card billing address. Due to customs restrictions we are not able to ship an order with multiple videos all in one day. Therefore, do not expect all your videos to arrive on the same time. Videos can be delayed in customs, and take longer than usual to be sent to you. You could receive one video one day, another the next day, and the third a month later. On international shipments, we do not ship video or DVD boxes, and the tapes or DVD may not be labeled. Compliance with import regulations is the responsibility of the international customer.

We Ship To - The United States of America, Western Europe (Belgium, Denmark, France, Finland, Great Britain, Ireland, Germany, Luxembourg, Norway, Portugal, Sweden, Spain, The Netherlands, Switzerland, Austria, Iceland), Pacific Rim (Australia, Hong Kong, Japan, New Zealand, Singapore, Taiwan, Philippines, S. Korea, Thailand, Vietnam), Canada, Central, South America & the Caribbean.

Ordering by Fax or Postal Mail

To order by fax or postal mail, print and complete the PDF Order Form.

Click here to download the Order Form You need Acrobat on your computer to open the order form. You can download Acrobat for free from the Adobe website.

Our fax number is:

Defects, Returns, Refunds & Confiscation:

Customs Confiscation - There are no refunds for confiscated shipments. Compliance with import regulations is the responsibility of the customer.

Defects - If a product is supplied to you defective, or if it gets damaged in transit, let us know. Simply ship us the defective product, and as soon as we get it, we will rush out a replacement to you.

Returns & Refunds - The films we sell are protected by copyright laws. Under no circumstances can we provide a refund for videos purchased through us after the video(s) have been shipped to you. Please do NOT send videos back to us and ask for a refund. We are unable to do this. If you do send back the videos we will return the package to you. If you dissatisfied by the quality of the video, lack of a performer featured on a video, an "edited" version of a video, contact the manufacturer directly. There are no refunds if you order videos in the wrong format.

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